FAQ's

Sent an email, but didn't get a response?

If you've sent us an email and didn't get a response, your spam filters may be rejecting our emails. Check your spam settings, as you will probably find our emails in your bulk folder. To avoid this problem, turn off your spam filters, change your spam filter settings, or use an alternate e-mail address.

I paid for overnight delivery. Where is my package? Orders must be in stock and placed before 12 noon. If the item is not in stock it will be shipped overnight when the item becomes available (approx. 2-8 business days).

What is Remy Hair?

Celebrity Hair Inc uses only the finest and most beautiful human hair, throughout the entire manufacturing process, the hair is kept root end first, this process eliminates many common problems such as matting and tangling. The hair is tied in one direction, harvested and the result is unstripped hair with its cuticle intact. Hair that is collected at random, not keeping track of the natural direction will tangle when it gets wet, not so with Remy hair. Remy hair will last longer than any other hair on the market, it is the ultimate hair for softness, durability, minimal shedding, stronger human hair and best of all tangle free.

How much hair should I buy?

This depends on the (1) fullness you want and (2) the extension method you are using. Please use the following guide:

Full head sew in weave:

1 pack (4 oz) = A half head of extensions

2 packs (8 oz) = A full Head of extensions

2.5 packs (10 oz) = A full head of extentions with lots of body

Braiding:

1 pack (4 oz) = A natural look

2 packs (8 oz) = A full look with lots of body.

Glue Bonding Extension application:

1 pack (4 oz) = A full head of extensions

2 packs (8oz) = A fuller look with lots of body

Can I swim and go in the ocean?

You may go in swimming pools and hot tubs. Avoid getting hair in salt water as the salt can take all the moisture out of the hair and it tangle. Add some leave in conditioner before swimming. It is best to shampoo and condition hair right after swimming.

Will the hair I receive look exactly like your pictures?

Almost but not exactly. Remy hair is by its nature unique. Our pictures are meant to give you a good idea of our textures. Should you choose to place an order with us you will notice that there will be some variation between our pictures and that of the hair you receive. This is not avoidable nor should it be. That is part of the fun of buying and luxury of wearing premium quality Remy hair. It is as unique as you are!

What do the terms "bulk" and "wefted" mean?

Bulk hair is loose hair that is used for braiding and many other hair extension styles. We deliver it tied in a bundle ready for use. Wefted hair is hair used for weaving. It is sewn or bonded (with hair glue) into a track ready for the weaving process.

Can the hair extensions be dyed?

Yes, they are made of virgin, human hair so they can be color treated. Generally it is advised to make any major color changes before having your extensions applied.

How long will the hair last?

With proper care and maintenance our hair will last 6 months. The wefts are very durable and will hold up to repeated installations.

How do I care for the hair extentions?

Shampoo/ Conditioner
Wash and condition your hair with a moisturizing shampoo and conditioner. Brush and detangle hair before applying shampoo. Wash your hair in a downward motion, working shampoo from the top down in one motion.
When washing your hair, don`t pile the hair on top of your head. This creates tangles. Instead gently shampoo the hair in one direction only. Follow with the conditioner in the same manner. Do not use a volumizing shampoo or conditioner. This will cause the hair to mat and tangle. Using a detangling shampoo and conditioner is recommended.

Deep Condition
To keep you hair in tip top shape, use a simple deep conditioner or hot oil treatment in your hair about every two weeks or once a month when needed. More or less, depending on what chemicals or styling methods you apply to your hair.

Brushing

Always keep your extension tangle free. Brushing gently and avoiding any excess root tension The more careful you treat your extension the longer it will last. Support your attachment when brushing or combing your hair.

Style
An advantage of 100% human hair is you can style it like you normally would your own hair. You can brush, comb, blow dry, curl with curling iron, straighten with a flat iron and style it any way you want.

Sleep

It is always good to brush your hair and put it into braids or tied up in a bun before going to sleep. This will avoid any unwanted tangles. Do not sleep with your hair wet, as this will create tangles.

How long will a certain length fall?

How long will 
a certain length fall?

How is the length measured?

The length is measured by pulling the hair straight. The hair is not measured in its natural state because that is not the true length of the hair.

Do you have a store, so I can buy the hair in person?

Due to popular demand we are in the process of establishing a store front located in Fort Lauderdale, FL.

What types of products should I use?

Moisture is the most important thing. Please do not use products for oily hair or strippers that take out chlorine or product build up. These leave the hair dry. Use styling products that are zero or low alcohol. Our hair care guide also has great tips of how to properly care for your hair. Spray in conditioners and hair gloss are wonderful for the ends.

Will the hair lose its pattern?

Never, because our hair has not been processed to achieve its texture. Our hair is natural virgin human hair.

Why is my coupon code not working?

If you have a coupon code, enter the code and click recalculate. Either you are not clicking recalculate, after you've entered the code or the coupon has expired and is no longer valid.

Do you have a phone number?

Our customers want the finest hair at the lowest prices. To help keep prices low we handle all customer service inquiries through e-mail. We will gladly reply to your questions or order concerns as quickly as possible! We are committed to being your favorite place to shop online for 100% Remy Human Hairs.

Copyright © 2010 Celebrity Hair.