Store PoliciesOnline We have secure online ordering with Paypal. All Credit Card charges will appear as Celebrity Hair Inc.
Order Confirmation Email Our system automatically emails your
order receipt as soon as order is complete. If you did not receive an
order receipt check your spam settings, as you will probably find our emails
in your bulk folder. To avoid this problem, turn off your spam filters,
change your spam filter settings, or use an alternate e-mail address. Order Processing Time Orders placed Monday through Friday online
will be processed within 2 business day. Orders placed Saturday and
Sunday will be processed on the following Monday. In stock items are
shipped within 2 business day. Out of stock items are shipped within 8-10
business days. Out of Stock/Backorder Policy While we always attempt to maintain a substantial in-stock quantity for all of our products, it is possible that we may have less in-stock quantity for a particular item than you want to order. Most out of stock items are shipped within approx. 8-10 business days*. If you purchased overnight delivery for you’re out of stock item, no worries it will be shipped overnight when they become available.
* Weekends and holidays do not count as business days. Cancellation Policy Orders cannot be cancelled once your
order has been placed. If your shipment is returned to us due to a bad
address, refused upon delivery, or unclaimed after placing your order;
there will be a 50% cancellation/restocking fee charged. Shipping and
handling charges are non refundable. The balance will be refunded to
your credit card. Shipping Policy Shipping/ billing address For your own safety, if the shipping and the billing address differ you must email (*) a legible copy of your government issued photo id (driver's license, passport, etc), shortly after placing your order.
Signature Confirmation For your protection all orders over $50 are shipped requiring signature confirmation.
Shipment Tracking. Once your order has been shipped, you will receive an email confirmation with your FedEx shipping confirmation number, so you can track your package.
Military Addresses All military addresses (APO, AFO, AA, AE, and AP) can only be shipped FedEx priority mail, with certified signature confirmation. The FedEx does not ship express to military addresses.
Shipping Delays We are not responsible for late shipments due to incorrect addresses, or other delays due to destination problems, incorrect/incomplete shipping addresses or customer not being home to sign for package. Shipping Options:
International Priority Shipping
Shipping days/ Hours of operation Monday-Friday,
except all national holidays. Weekends and holidays do not count as
business days. Shipping days begin the following business day after
order is placed. Coupons & Promotions Policy Please redeem your coupon during checkout. Coupons
cannot be added after order is placed. To do so, enter the code in the
voucher section (at the bottom of the checkout page) and click recalculate.
In order to get the discount, you must place your order during the sale
(if a code is not required) or you must use your coupon code during checkout
(if a code is required). Limit one coupon per order. Sales Tax/Discretionary fees 6.00% Sales Tax 1.9% Merchant fee Security/Privacy Policy Security Policy Protecting your security is our top priority. Our site utilizes a secure encryption technology to create a safe ordering environment. We do not even see your credit card number ever. So it is always keep private, even from us. This is for your protection against unauthorized persons obtaining your personal and credit card information. So you can shop with piece of mind. Privacy Policy
Color Match Policy Our color chart can be used as a guide, as the color quality may vary depending on your monitor's resolution. For the best color match it is best to purchase our color ring. Please choose carefully as all sales are final with no refunds. Exchange/Return Policy Due to the nature of our products, all sales are final. No refunds are allowed. Exchanges will only be accepted only if you received an incorrect item.
Incorrect Item If you receive an incorrect item and it is unused and still in its original condition, you must make an exchange request by email within 5 days from the date you receive your order. For approved returned items, a replacement item (the same item) will be shipped in exchange.
If your claim is authorized you will be issued an RA# (Return Authorization Number). This number must be written on the outside of the package you are returning, otherwise, your exchange will be refused. Please return to our address.
No unauthorized returns accepted Exchanges will not be accepted unless authorized by Celebrity Hair Inc. Exchanges without RA number will be refused or returned to the customer at customer’s own expense.
No unsuitable Returns accepted All merchandise not meeting the above criteria will be refused or returned to the customer at customer's own expense. If merchandise unsuitable for restocking is sent to us, it will be held for 7 days pending the customer’s payment of shipping charges to have it returned to them. If the customer does not pay to reship the item (s) they will be discarded. No credit will be issued for any merchandise that cannot be restocked.
Unclaimed Packages
Notice Federal law prohibits the return of human hair products that have been used and that includes "trying them on". We will not accept any merchandise used or altered (brushed, combed, picked, cut, or washed) in any way.
We adhere to these strict policies with
respect to hair returns. As a necessary health precaution, the items
must be returned in the original and resalable condition. We will not
accept any merchandise used or altered (brushed, combed, picked, cut,
or washed) in any way. Netting and tags must be attached in the original
box or bags. Threads on the top of extension hair have to be placed in
original condition. Packing should not be marked, taped or attached by
anything. |
